Privacy Policy

Effective Date: 28 February 2026

Vima Electronics (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and contact us for AC service & repairing in Ahmedabad.

1) Information We Collect

  • Contact details: name, phone number, address, and service location shared via call/WhatsApp/forms.
  • Service details: AC brand/model, issue description, preferred time, photos/videos you share.
  • Payment/transaction info: only basic transaction reference/details needed for billing (we do not store card/UPI PIN data).
  • Website data: basic analytics such as device, browser, IP address, pages visited (if enabled on your hosting).

2) How We Use Your Information

  • To schedule visits, confirm bookings, and provide service updates.
  • To prepare estimates, invoices, warranty records, and after-service support.
  • To improve our services, customer experience, and website content.
  • To send essential service communications (e.g., appointment, technician arrival, warranty reminders).

3) Sharing of Information

We do not sell your personal information. We may share limited information only when required to:

  • Assign a technician or service partner for your job.
  • Process payments or generate invoices (through your chosen payment method/service).
  • Comply with legal requirements or protect against misuse/fraud.

4) Data Security

We follow reasonable security practices to protect your information. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

5) Data Retention

We keep information only as long as required for service history, warranty, accounting, and compliance. You may request deletion where legally permissible.

6) Cookies

Our website may use cookies for basic functionality/analytics. You can control cookies through your browser settings.

7) Your Rights

  • Request access/correction of your details.
  • Request deletion of your data (subject to legal/accounting needs).
  • Opt out of non-essential promotional messages anytime.

8) Contact Us

If you have questions about this policy, contact us:

  • Phone/WhatsApp: 8780966199
  • Address: B-146, Ambika Nagar, Khoraj Gam, Opp. Adani Shantigram, Khoraj, Ahmedabad
  • Website: vimaelectronics.com
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