Cancellation & Refund
Effective Date: 28 February 2026
This Cancellation & Refund Policy applies to AC services booked with Vima Electronics in Ahmedabad.
1) Service Booking Cancellation
- You can cancel or reschedule by calling/WhatsApp at 8780966199.
- Please inform us at least 2 hours before the scheduled visit for smooth rescheduling.
2) Visit/Inspection Charges
- If a technician has already been dispatched or reached your location, a visit/inspection charge may apply.
- Visit charges (if applicable) will be communicated before dispatch or during confirmation.
3) Refund Eligibility
- Advance Payments: If you paid an advance and the service is cancelled before dispatch, advance may be refunded after deducting payment gateway/transaction charges (if any).
- After Service Completion: No refund once the service is completed and accepted.
- Parts Purchased: Special-order or opened parts are generally non-refundable. If return is allowed, it will follow supplier/manufacturer policy.
4) Refund Process & Timeline
- Refunds (if approved) are processed to the original payment method.
- Processing time typically 5–10 business days, depending on bank/payment provider.
5) Warranty Complaints
Refund is not the default for warranty issues. We will first attempt re-service/rectification as per warranty terms mentioned on your invoice.
6) Contact
For cancellation/refund requests, contact: 8780966199 (Call/WhatsApp)